1. Overview

This Refund Policy explains when Farman Connect Partnership ("Farman Connect") may issue refunds for payments made on our WiFi Monetization Platform and related services.

2. General Rule

Payments for WiFi packages and activated internet access are generally non-refundable once the service has been successfully activated, except where required by law or expressly approved by Farman Connect.

3. Eligible Refund Cases

A refund or credit may be considered where:

Payment was deducted but the package was not activated due to a verified system or payment gateway failure.
A duplicate payment was made for the same order.
Farman Connect confirms an error on our side that prevented delivery of the purchased service.

4. Non-Refundable Situations

Refunds are not issued where:

The customer entered incorrect phone or account details.
The WiFi package was activated and used (in whole or in part).
The service expired unused after the validity period.
Access issues were caused by the customer's device, local power failure, or third-party network problems.
The transaction was cancelled or failed and no payment was captured.

5. How to Request a Refund

Contact support within 7 days of the payment with:

Full name and registered phone number
Payment reference / receipt
Date and amount paid
Brief description of the issue

Email: support@farmanconnect.co.tz

Website: https://farmanconnect.co.tz

6. Review and Processing

Farman Connect will review each request and may approve a refund, wallet credit, or replacement voucher where appropriate. Approved refunds are processed through the original payment channel or another method we confirm with you. Processing times depend on the payment provider.

7. Changes

This Refund Policy may be updated from time to time. The latest version will be published on our website.

8. Contact

Farman Connect Partnership